Course curriculum

  • 1

    OYF: Front Desk Training Introduction

    • This is Oxygen

    • Buddha's Words of Wisdom

    • Certificate of Completion

    • NDA

    • Agreeing to the Terms and Conditions of the NDA
  • 2

    Meet Our Oxygen Yoga and Fitness Corporate Team

    • Jen Hamilton, CEO

    • Melissa Hanssen, COO

    • Jen Lockett, National Sale & Operations Trainer

    • Samara Dawn, National Teacher Trainer

    • Andrea Walker, Marketing

    • Kathy and Katie, Finance

    • Corporate Roles & Responsibilities

  • 3

    Module 1: OYF's Mission & Core Values

    • Oxygen Yoga and Fitness Mission Statement

    • Oxygen Yoga and Fitness Core Values

    • Oxygen Yoga and Fitness "I Love My Life"

    • Oxygen Yoga and Fitness Inclusion Statement
  • 4

    Module 2: Mindbody Training

    • MindBody Training Link & QR Code

    • Step by Step Mindbody Training Instructions

    • Chapter Test

  • 5

    Module 3: Sales

    • Sales & Listening Skills

    • Importance of the Sales Process

    • Opening Engagement

    • Video of Opening Engagement

    • Studio Tour and Orientation

    • Tour/ Orientation

    • Tour/Orientation Script

    • Health Benefits of Far Infrared

    • Health Benefits of Yoga and Fitness

    • Untapped Revenue Training Video

    • Untapped Revenue: Manual Actions Sales Process

    • Untapped Revenue Training Session

    • Rational for Contact Logs

    • Contact Logs & Class Scanning

    • Contact Logs

    • Pre-Class Scan
  • 6

    Module 4: Sales, Scripts & Conversations

    • Marketing + Sales Role Play Workshop

    • Selling Memberships on the Phone

    • Using Scripts

    • Phone + In~Studio Sale Scripts

    • Sales Dialogue

    • Selling Memberships In-Studio

    • A In~Studio Conversation

    • Sales Script (Text)

    • Communication with the Instrctors
  • 7

    Module 5: Working Around Objections

    • Working Around Objections

    • Cancellation Form

    • Sales Test
  • 8

    Module 6: Class Descriptions & Duration of Classes

    • Primary Class Descriptions

    • Optional Class Formats & Descriptions

    • OYF Class Names & Duration

  • 9

    Module 7: OYF Front Desk Manual

    • Front Desk Manual

    • Opening Processes & Responsibilities btw Classes

    • Closing Processes

    • Importance of Maintaining a Clean Studio

    • FAQ
  • 10

    Module 8: Conquering Mindbody

    • How to Add Products to Mindbody

    • How To Get Your Links in Mindbody

    • Auto Emails

    • Client Profile

    • Mindbody Account Details

    • Retail Screen

    • Promotions Report Review

    • Adding Promo Codes

    • Creating Promo Codes in Mindbody Software
  • 11

    Appendix

    • Marketing Worshop

    • Oxygen Yoga - Langley

    • Oxygen Yoga - Maple Ridge

    • Oxygen Yoga - Langley Kid

    • OYF Kids Yoga Program Formatting

    • Oxygen Yoga and Fitness Pricing Tiers

    • Oxygen Yoga and Fitness Year at a Glance

    • Branded App